Janix Terms of Service

v2026-06-24 · Effective Date: June 24, 2026

These Terms of Service (“Terms”) are a binding legal agreement between you and Janix, Inc. (“Janix,” “we,” “us,” or “our”) governing your access to and use of the Janix platform, including our event management software, related applications, application programming interfaces (“APIs”), and associated services (collectively, the “Services”). Our website at janix.ai is provided for marketing and informational purposes; the Services themselves are provided through our online platform and applications.

PLEASE READ THESE TERMS CAREFULLY. By creating an account, clicking “I accept” (or a similar button), or otherwise accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not access or use the Services.

ARBITRATION NOTICE. These Terms contain a binding arbitration provision and a class action waiver in Section 19. They affect how disputes between you and Janix are resolved. Please review them carefully.

1. Who We Are and What the Services Do

Janix provides a technology platform that enables event organizers (“Organizers”) to design, build, promote, and sell tickets and passes to conferences, festivals, and other events (“Events”). The Services include tools for event production, marketing, attendee management, and the sale of tickets and passes, together with the AI-assisted features described in Section 10.

Janix is a platform, not the event producer or ticket seller. Organizers use the Services to sell tickets and passes directly to their attendees and other end users (“Attendees”). Janix provides the technology that facilitates those sales but is not the organizer, producer, or host of any Event and, except where expressly stated in writing, is not the seller or merchant of record for any ticket or pass. Each Organizer is solely responsible for its Events and for its relationship with its Attendees.

2. Eligibility

You must be at least 13 years old to use the Services. If you are under 18, you may use the Services only if your parent or legal guardian agrees to these Terms on your behalf, and by using the Services you represent that they have done so. The Services are not available to children under 13, and we do not knowingly permit anyone under 13 to create an account or purchase tickets or passes. If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and “you” refers to that organization.

3. Accounts and Registration

Magic-link sign-in. To use the Services, you must create an account. We use passwordless “magic-link” authentication: we send a sign-in link to your email address rather than requiring a password. You are responsible for maintaining control of the email account associated with your Janix account and for all activity that occurs under your account.

You agree to provide accurate and complete registration information (including your name, email address, and mailing address) and to keep it current. Notify us promptly at support@janix.ai if you suspect any unauthorized access to or use of your account.

4. Organizers, Attendees, and Tickets

Organizer responsibilities. If you use the Services as an Organizer, you are solely responsible for:

You acknowledge that Janix does not set refund or cancellation policies for your Events, is not responsible for any Event or for any Organizer’s acts or omissions, and does not guarantee any attendance, revenue, or other outcome. As between you and Janix, you are the seller of your tickets and passes.

Attendee acknowledgment. If you access an Event or purchase a ticket or pass through the Services as an Attendee, your purchase is a transaction with the applicable Organizer, not with Janix. Any questions about an Event, ticket, refund, or cancellation must be directed to that Organizer. Janix is not responsible for Events or for Organizers’ policies, communications, or conduct.

Advertising and tracking tags. If you enable advertising or conversion tracking through the Services, you do so using your own advertising accounts and credentials (for example, your own Meta access token and ad account, or your own Google Ads conversion ID). Although certain tags—such as a Google tag—may be delivered through Janix’s page templates, they fire using your conversion ID and under your control. You are the controller of any personal data collected through those tags, and you are responsible for establishing a lawful basis for that collection (including obtaining consent where required in the EEA and UK) and for making any disclosures required to your Attendees (including any storefront notices required under U.S. state privacy laws such as the CCPA/CPRA).

5. Fees and Payment

Subscription plans and platform fees. Access to the Services is offered through subscription plans that may include a monthly fee and/or a percentage-based fee on ticket and pass sales processed through the Services (a “take rate”). Current plans are: the Organizer plan ($0 per month plus 5% of ticket sales); the Producer plan ($200 per month plus 3% of ticket sales); and the Studio plan ($1,000 per month plus 0% of ticket sales). We may change our plans and fees as described in Section 18; the fees in effect when a charge is incurred will apply.

Your selected plan is part of these Terms. When you select a plan and subscribe through the Services, the plan you select—including its monthly fee and take rate—is your “Order” and is incorporated into and forms part of these Terms. Your acceptance of these Terms together with your selection of a plan forms a complete and binding agreement covering both the legal and the commercial terms of your subscription, and no separate signature or master services agreement is required. If you change plans, the Order in effect when a charge is incurred governs that charge.

Payment processing (Stripe). Payments are processed by our third-party payment processor, Stripe, Inc. (“Stripe”). By using the paid Services, you agree to Stripe’s applicable terms and authorize us and Stripe to charge your designated payment method. Janix does not store your full payment-card details; Stripe handles your payment information. You are responsible for any fees charged by your bank or card issuer.

Automatic renewal and cancellation. IF YOU SUBSCRIBE TO A PAID PLAN, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW EACH MONTH UNTIL YOU CANCEL. We will charge the applicable monthly fee to your payment method at the start of each renewal term. You may cancel at any time through the Settings in the platform. There is no cancellation fee. Cancellation takes effect at the end of the then-current billing period, and you will retain access until then. Except as required by law, fees already paid are non-refundable.

Taxes. Fees are exclusive of taxes. You are responsible for all taxes associated with your use of the Services, other than taxes based on Janix’s net income.

6. Your Content

Your Content. The Services let you and your authorized users upload, store, and process content, including profile information, data from past and current Events, contacts, photos, and other materials (collectively, “Your Content”). As between you and Janix, you retain all rights you hold in Your Content.

License to Janix. You grant Janix a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, and display Your Content solely to provide, maintain, secure, and improve the Services, including through the AI features described in Section 10, and as permitted by our Privacy Policy. We do not use Your Content for purposes other than providing the Services you request, except as described in the Privacy Policy.

Your responsibilities. You represent and warrant that you own or have all necessary rights to Your Content and that Your Content, and our permitted use of it, does not violate these Terms, any law, or any third-party right (including privacy, publicity, and intellectual-property rights). If Your Content includes personal information about other people (such as Attendees or contacts), you represent that you have all rights and consents necessary for Janix to process it on your behalf.

Privacy and sharing controls. The Services provide settings that let you choose whether to share certain content or keep it private. You are responsible for your sharing choices.

7. Acceptable Use

You agree not to:

Janix does not pre-screen or routinely monitor user content or conduct, but we may remove content or suspend or terminate accounts that we believe violate these Terms.

8. Intellectual Property

The Services, including all software, text, graphics, design, and trademarks (but excluding Your Content), are owned by Janix or its licensors and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during the term. All rights not expressly granted are reserved.

9. APIs and Developer Use

We may make APIs and related technical documentation available to enable integration with the Services. Your use of our APIs is subject to these Terms and any additional documentation or guidelines we provide. We may set and enforce limits on API use and may modify or discontinue any API at any time. You may not use our APIs to exceed your plan limits, to access data you are not authorized to access, or in any manner that harms the Services or other users.

10. AI Features and Marketing

The Services use artificial intelligence and large language models (“AI Features”) to, among other things, analyze and understand Event audiences, compose and send email marketing campaigns on an Organizer’s behalf, and support the autonomous pre-production and advancement of conferences and festivals. AI Features may produce output that is inaccurate, incomplete, or otherwise unsuitable, and output is generated automatically. You are responsible for reviewing AI-generated output before relying on or distributing it.

Marketing email; you are the sender. Where the Services send marketing or other communications to your audience, you (the Organizer) are the legal sender of those communications. You are solely responsible for compliance with all laws governing them, including the CAN-SPAM Act and other anti-spam laws and marketing-consent requirements, and for maintaining a lawful basis to contact each recipient. Janix provides the tooling; you remain responsible for who is contacted and what is sent. Janix does not warrant the accuracy or suitability of AI-generated output. Our use of data in connection with AI Features is described in our Privacy Policy.

11. Third-Party Services

The Services may interoperate with, or let you export content to, third-party services (for example, Stripe for payments, or social and other platforms you choose). Your use of third-party services is governed by their own terms, not these Terms, and Janix is not responsible for third-party services.

12. Privacy and Data Protection

Our Privacy Policy explains how we collect, use, and share information. By using the Services, you acknowledge the Privacy Policy.

Data Processing Addendum (applies automatically). Where Janix processes personal information about your Attendees or contacts on your behalf—including for the autonomous marketing email and audience features—you act as the controller and Janix acts as your processor. Because this relationship applies to every Organizer, the Janix Data Processing Addendum (the “DPA”), available at janix.ai/dpa, is incorporated into these Terms by reference and applies automatically to all Organizers, with no separate signature required. We incorporate the DPA by default (rather than “on request”) so that GDPR Article 28 processing terms cover every Organizer from first use.

13. Copyright Complaints

We respect intellectual-property rights. If you believe content available through the Services infringes your copyright, please send a notice to support@janix.ai containing the information required under the Digital Millennium Copyright Act (DMCA). We may remove allegedly infringing content and may terminate the accounts of repeat infringers.

14. Term and Termination

These Terms apply while you access or use the Services. You may stop using the Services and terminate your account at any time by canceling in Settings or emailing support@janix.ai. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Services or other users. On termination, your right to use the Services ends. You may delete Your Content and account, and on request we will delete Your Content. Provisions that by their nature should survive termination—including accrued fees, residual content licenses, disclaimers, limitations of liability, indemnification, and dispute resolution—will survive.

15. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. JANIX DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DATA WILL BE ACCURATE, OR THAT ANY EVENT WILL ACHIEVE ANY RESULT. JANIX IS NOT RESPONSIBLE FOR EVENTS, ORGANIZERS, ATTENDEES, OR ANY TRANSACTION BETWEEN THEM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JANIX AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES. JANIX’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID JANIX FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

17. Indemnification

You will indemnify and hold harmless Janix and its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) Your Content; (c) your Events and your relationship with your Attendees; (d) your violation of these Terms or any law; or (e) your violation of any third-party right.

18. Changes to the Services and These Terms

We may modify or discontinue the Services, in whole or in part, at any time. We may also update these Terms. When we make material changes, we will require you to accept the updated Terms before you continue to use the Services. Your continued use of the Services after the updated Terms take effect constitutes acceptance.

19. Dispute Resolution; Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY—IT AFFECTS YOUR LEGAL RIGHTS.

Informal resolution first. Before bringing a formal claim, you agree to try to resolve the dispute informally by contacting support@janix.ai and allowing 30 days for the parties to reach a resolution.

Binding arbitration. Except as set out below, any dispute arising out of or relating to these Terms or the Services will be resolved by binding, individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this Section. The seat and location of any arbitration will be Travis County, Texas, unless applicable law requires otherwise. You may still bring an individual claim in small-claims court located in Travis County, Texas, if it qualifies.

Class action waiver. YOU AND JANIX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims or preside over any class proceeding.

30-day opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@janix.ai with your name and a clear statement that you wish to opt out of arbitration.

Exceptions. Either party may seek injunctive or equitable relief in court to protect its intellectual-property rights or to address unauthorized access to the Services.

20. Governing Law and Venue

Janix, Inc. is a Delaware corporation registered as a foreign corporation in Texas, with its principal place of business in Austin, Texas. These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Subject to Section 19, the state and federal courts located in Travis County, Texas, will have jurisdiction over any dispute not subject to arbitration, and you consent to personal jurisdiction there.

Your home-state consumer rights. Nothing in this Section deprives you of the protection of mandatory consumer-protection laws of the jurisdiction where you live. If you purchase a ticket or pass as a consumer, this Delaware choice-of-law provision does not override the non-waivable consumer-protection rights of your home state—for example, the Texas Deceptive Trade Practices–Consumer Protection Act, where it applies.

21. International Use

The Services are operated from the United States, and your data will be processed in the United States as described in our Privacy Policy. If you access the Services from outside the United States, including from the European Union, you do so on your own initiative and are responsible for compliance with local laws. Additional or localized terms may apply to users in certain jurisdictions.

22. General

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Janix regarding the Services and supersede any prior agreements on that subject. Assignment. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Severability. If any provision is held unenforceable, the remaining provisions remain in effect. Waiver. Our failure to enforce any provision is not a waiver. Force majeure. Janix is not liable for any delay or failure caused by events beyond its reasonable control. Relationship. The parties are independent contractors; these Terms create no partnership, agency, or employment relationship. Notices. We may send notices to your account email; notices to Janix should be sent to the address below and to support@janix.ai.

23. Contact

Janix, Inc.
#976, 1401 Lavaca St
Austin, TX 78701, United States
support@janix.ai